Returns And Complaints

RETURN OF PRODUCT or WITHDRAWAL FROM CONTRACT

IMPORTANT: The withdrawal option set out in this section is only available to natural persons who purchase products for their own use. Legal entities DO NOT have the right to withdraw from the contract. Legal entities include sole proprietors (s.p.) and are subject to the same conditions as other legal entities.

For distance contracts and under the Consumer Protection Act (ZVPot), the buyer has the right to return the goods within 14 days without stating a reason.

The Buyer MUST notify Thai Asia Shop online shop in writing of their intention to return the product to info@thaiasia.si, no later than 14 days after the receipt of the product.

The Buyer must return the product no later than 14 days from the date of the notification. The product shall be returned to:

Thai Asia Shop
Dunajska cesta 49
1000 Ljubljana

The product must be returned in its original packaging, undamaged and unchanged. The product MUST NOT have any visible signs of use. When returning the product, please enclose the original receipt and the details of your transaction account to which we will refund the purchase price.

To return the product, please use a delivery service that allows tracking of shipments. The costs incurred in connection with the return will be borne by the buyer. We DO NOT ACCEPT returns with a payment due upon receipt.

In the event of withdrawal from the contract in which a discount code has also been used, the discount will be taken into account as a discount and will NOT be REFUNDED to the Buyer. Only the amount paid will be refunded to the Buyer’s bank account and the discount code will be returned to the Buyer at the same time. Thai Asia Shop will also inform the customer how long the discount code is valid again.

The refund will be made by Thai Asian Food Store d.o.o. (Thai Asia Shop) within 14 days of receipt of the witdrawal notice.

Thai Asian Food Store d.o.o. (Thai Asia Shop) will only refund the purchase price to the buyer’s personal bank account (TRR). The refund will only be made to the country from which the payment was made and received. In case of transfers to countries outside the SEPA system, additional bank charges will apply. In the event that the customer provides an incorrect address and/or bank account number, and the refund is returned to Thai Asian Food Store d.o.o. (Thai Asia Shop) due to the incorrect address/ bank account number, the remittance will be charged at the commercial bank’s rate used by Thai Asian Food Store d.o.o. (Thai Asia Shop). If the customer provides an incorrect address and/or bank account number, the remittance will be charged at the commercial rate of the bank used by Thai Asian Food Store d.o.o. (Thai Asia Shop)

Thai Asian Food Store d.o.o. (Thai Asia Shop) also reserves the right to withhold the refund of the purchase price until the returned product has been collected or until the customer has emailed confirmation that the product has been sent back.

Complaints

If you find that the product is not as specified in the contract when it is delivered, you must contact us within 14 days of receiving of the shipment. You can do this by sending a detailed description of the defect to info@thaiasia.si and you must allow the seller to inspect the product. The product complained about must be sent to the following address:

Thai Asia Shop
Dunajska cesta 49
1000 Ljubljana

Within 14 days after the notification has been sent, you must send us the product you wish to complain about. The original invoice and the details of your bank account to which we will refund the purchase price MUST be enclosed.

Thai Asian Food Store d.o.o. (Thai Asia Shop) will transfer the purchase price to the buyer’s personal transaction account (TRR) within 14 days of receipt of the notification.